Please write to:
All legitimate contacts from me will come from this address and this address ONLY. If you are not a personal acquaintance and for online safety reasons, I generally do NOT respond to DM's on Instagram. My official Instagram should show as Instagram.com/laviniavaleriana in your browser or as @laviniavaleriana in the app. Since the modern convention is not my ideal, I do NOT have any other social media accounts/sites other than those linked directly from laviniavaleriana.com and Instagram.com/laviniavaleriana.
Anyone can get in touch (within reason). Persons who contact me regarding anything that does not relate to my work/store/atelier will NOT receive a response. I always welcome mail from anyone who wishes to get in touch at the above mailbox ONLY. I am the sole entity behind ALL aspects of my work, including the management of my mailbox. I aim to respond as and when I can, and thank you for your patience.
Orders and payments
All Atelier items (including jewellery) are Vegan-friendly and unisex. I believe that people should be allowed to adorn themselves as they please and without labels. I reserve the right to do as I please with the listing of my creations. I create and list in leisure only and thus have no specific schedule or desire to adhere to one. I have no intention of becoming a business. I may be a self-described hobbyist, however, do note: that I treat everything with professionalism. All full legal rights of each-and-every creation are (exclusively) reserved and owned by me.
I offer the following payment methods: Visa, Mastercard, and American Express. To protect yourself from fraud: please take care and do NOT supply your payment info/details to any site/source/account claiming to be affiliated with me unless laviniavaleriana.com/or a reputable service (such as iTunes, Amazon, Spotify). I do NOT have a Youtube channel or sell my music through the Youtube service or any other than those named here. I will NEVER request donations/or ask for aid in funding projects, so please do NOT fund any claiming affiliation with me. I do not offer cancellations. As a result of how fast, as an individual (hobbyist), I do process orders.
By using laviniavaleriana.com and making a purchase, you consent to the use of your payment method. Any charge should appear as laviniavaleriana.com or LAVINIAVALERIANA, or VINNIEVALERIANA on your statement. You enter into a binding agreement with myself, the seller, as a consumer, and confirm that you are of adult age and are the owner of/have permission to use the payment method chosen to make a purchase. I am not responsible for those making a purchase and how they do so.
Postage and packaging
Shipping for non-atelier purchases (such as books) is now free to anywhere in the world. I like to give everything a personal touch, so all packaging is handcrafted and signed by me and is recyclable. The design of each may vary depending on my materials.
I do not calculate the cost of shipping, I do not charge for packaging, and prices of shipment may increase or decrease by Royal Mail guidelines:
Domestic shipping is from £5.57 (with signature + tracking)
International is from £10.38 (sometimes tracking is unavailable)
I use the United Kingdom's Royal Mail 1st Class (Domestic) and (International) Airmail Recorded service for most orders under 2kg. All items ship out within 1 - 7 working days (Monday - Friday). All orders should be with the buyer within ten days (once it has left me). Orders outside of the UK (given our current status) can take up to thirty days to arrive. Items may require a signature (from the addressee ONLY).
Refunds and returns
I am, as aforementioned, an individual (hobbyist)/not a business and have no intention to be such, and due to the nature of my products, I do not generally offer cancellations, returns, or refunds. All sales are final but in the unfortunate event that there is an issue with any purchase, please get in touch using the contact address given (at the top of this page) and I will be more than happy to help if able/the request is reasonable (exceptions may apply in certain cases). Please don't hesitate to reach out! Should you have an issue with a digital purchase I am able to offer a replacement file. I describe the items in as much detail and with as many photos as I can. Given the extensive protective packaging, I send in the most secure way possible, the same as I have done when selling privately over the last two decades (as a prolific craftswoman), and so experiencing damage to any of my items is exceptionally rare. The condition of all items/packaging is also well documented before it leaves me. I would be deeply disheartened should anyone assert that there has been damage done to my items. If you need help with a purchase: you will need to attach a copy of your receipt/proof of purchase with details of your query and write to me from the email address used for your purchase. By doing this, it helps me to locate you and aid you as best as I can.
The security of details taken at laviniavaleriana.com is of high priority. My e-commerce platform does invest in safe ways to process a customer purchase. All payments processed at laviniavaleriana.com are through Stripe. Stripe is a service used by many major leading retailers. Those who sign-up to the mailing list do submit their information only for this purpose. All details are safely kept and are only for the mailing list. You may unsubscribe at any time at the bottom of any email.
Terms and conditions