Stay safe online:
All legitimate contacts from me will come from this address and this address ONLY, please take care and do NOT engage with/block/report anyone/or a contact claiming to be me if it does NOT come from this address. Unless you are a personal acquaintance, for online safety reasons (to protect me and you), I generally do NOT respond to DM's at my official (and only) Instagram. The link to my official Instagram should show as Instagram.com/laviniavaleriana in your browser, or as @laviniavaleriana in the app, chances are, if they do not and look suspect, they are. So DO follow the advice aforementioned.
Also note that I do NOT have any other social media accounts/sites other than those linked to directly from laviniavaleriana.com, Instagram.com/laviniavaleriana, and laviniavaleriana.bandcamp.com.
Who can get in touch?
Anyone! Persons who contact me regarding anything that does not relate to my work/store(s)/workshop will NOT receive a response. I always welcome mail from anyone who wishes to get in touch within reason and at the above mailbox ONLY. I am the sole entity behind ALL aspects of my work, including the management of my mailbox. I aim to respond as and when I can, and thank you for your patience.
If you need help with a purchase:
You will need to attach a copy of your receipt/proof of purchase with details of your query and write to me from the email address used for your purchase. This helps me to locate you and help you as best as I can. For bandcamp purchases, you can also quote your Paypal transaction ID.
You may not use any of my products/or my (legal) name (which I assure you is one and only mine, given the rarity of my families legit birth surname origins) for any illegal or unauthorised purpose. You are bound to both EU and World laws that protect my rights, and intellectual property, these include but are not limited to copyright, design, and trademark, with patents, and information. I take infringement of ALL my creations/defamation of my name/family name/character very seriously. Without my consent, the above EU and World laws (which protect intellectual properties/personal data/information) prohibit the misuse or reproduction (of ANY kind). I assure any person/or organisation who does misuse/plagiarise/infringe my creations/or impersonate me, I will take swift and robust action (worldwide) that will be costly (for you) as it will include extensive damages/and my legal costs will be charged to the perpetrator(s) ONLY.
PIRACY IS A CRIMINAL OFFENCE, PROTECT YOURSELF FROM BEING PARTY TO THIS CRIME (WHICH IS PUNISHABLE BY LAW) BY ONLY PURCHASING FROM LEGITIMATE SOURCES/RETAILERS/SERVICES SUCH AS THOSE MENTIONED BELOW.
I offer the following payment methods: Visa, Mastercard, and American Express. PayPal is an option for purchases at the official bandcamp.
To protect yourself from fraud: please take care and do NOT supply your payment info/details to any site/source/account claiming to be affiliated with me unless laviniavaleriana.com, laviniavaleriana.bandcamp.com/or a reputable service (such as iTunes, Amazon, Spotify). I do NOT have a Youtube channel or sell my music through the Youtube service, or any other than those named here. I will NEVER request donations/or ask for aid in funding projects, so please do NOT fund any claiming to be affiliated with me (unless, in rare cases, the request comes from mail(at)laviniavaleriana(dot)com and is in relation to a charity fundraiser I am holding).
I CANNOT CANCEL/REFUND PAYMENT FOR ANY ORDER ONCE IT HAS SHIPPED (PLEASE SEE REFUNDS/RETURNS POLICY BELOW).
By using my store/workshop at laviniavaleriana.com /or laviniavaleriana.bandcamp.com and making a purchase, you consent to the use of your payment method and any charge should appear as laviniavaleriana.com or LAVINIAVALERIANA or VINNIEVALERIANA on your statement.
You enter into a binding agreement with myself, the seller as a consumer, and confirm that you are of adult age and are the owner of/have permission to use the payment method chosen to make a purchase. I am not responsible for those making a purchase and how they do so. Buyers will need to refer to their bank for any problems relating to their account/card once an order has shipped. I would be put at a significant loss otherwise, therefore:
IF AN ORDER SHOWS TO HAVE BEEN RECEIVED AND SIGNED-FOR, THE ORDER/TRANSACTION IS COMPLETE.
Your details for the mailing list/purchases
The security of details taken at laviniavaleriana.com /and laviniavaleriana.bandcamp.com is of high priority and my e-commerce platform(s) invest greatly in safe ways to process a customer purchase. Payments are processed by Stripe/or Paypal services used by many major leading retailers. Those who sign-up to the mailing list do submit their information only for this purpose. No details sent to third parties, they are safely kept and are solely used for the mailing list and you may unsubscribe at any time at the bottom of any email (although I'd be very sad to see you go!).
I use the United Kingdom's Royal Mail 1st Class and Airmail Recorded service for most orders under 2kg. This is my default delivery option (to anywhere in the world) listed in the shopping cart. All items ship out within 1 - 7 working days, in bonny Blighty (England) this is Monday - Friday. I do not calculate the cost of shipping, I do not charge for packaging, and prices of shipment may increase or decrease by Royal Mail guidelines. Orders outside of the UK (given our current status) can take up to 30 days to arrive, for which, I can only apologise in advance, typically all orders should be with the buyer within 10 days (once it has left me).
Due to the nature of my products (and being an individual/not a business), I do not generally offer returns or refunds and all sales are final, BUT in the unfortunate event that there is an issue with any purchase, please get in touch using the contact address given and I will be more than happy to help if able/the request is reasonable. Don't hesitate to reach out! Should you have an issue with a digital purchase I am able to offer a replacement file.